Client Testimonials - Longview Tyler Area Ac Contractor
Don't Take it from Us; Read What our Customers Have to Say!
Kathy Quinlin
19:15 12 Nov 21
They put a new hvac system in for us a few years back and a mini split in our bedroom. We use them for maintenance also. They’re always quick to get here, usually on the same day I call. Most of their techs are really good. Andrew is awesome and I will ask for him from now on…very knowledgeable.
Chelsea Nemati
23:46 14 Sep 21
Jud was incredibly professional, friendly, informative, and helpful.We had to have a pretty substaintial part replaced in our HVAC and he made sure we understood why it needed replaced and even showed me the bubbles being made by the leak that was happening. He was very thorough and used a fine tooth comb to go over our unit to make sure everything else was in tip-top shape... Being home during a servie repair can justr feel odd but Jud was very respectful of our space and home while he was here.The office communicates so well. They not only give you a time frame of when your tech will arrive but you actually get a text when they are en-route. I honestly can't think of a bad thing to say. I am just really thanklful for quality service providers in our area!
Doris Nelson
02:57 23 Aug 21
Jud had come out to help with the AC. He was so friendly, but he was also very professional. I would recommend him to anyone, because by the time he got to go home, (because it was late anyway when he finally got the call to come out in the first place,) the friendliness was just that, friendly and professional. Thanks again for all your hard work. From one happy customer,Doris Nelson
Rolf Kotulla
19:37 18 Aug 21
Chris came out this morning and was very professional and polite. He discussed the maintenance issues on my AC Unit and promptly repaired them. Would recommend them highly.
Vicky Hartgraves
02:03 10 Aug 21
JJ is a very professional and polite gentleman. He did a great job finishing the work the installers messed up on last year. We finally have a central A/C unit that blows very cold air. We no longer have to use a window A/C unit in addition to the central air.
Kirk Leetzow
19:54 05 Aug 21
Excellent company in Longview! Great work and fast service.Found my AC now!
KHLOE JONES
22:25 29 Jul 21
Josh did a great job & would love to have him back!! He gave suggestions to keep our unit better!! Thank again
David Barnette
23:38 28 Jun 21
Was very fortunate to have A/C Contractor's technician Jud perform the work on my A/C unit. He located a leak that has been plaguing my system for sometime. Very diligent hard working employee that will see the task through from beginning to end. Additionally he performed work over and above the normal A/C routine service maintenance. Could not be more pleased. A big thank you to A/C Contractor and Jud.
Sandra Hamilton
19:43 28 Jun 21
Good, friendly, quick. Always trying to sell you something when they come do service maintenance.
B Garcia
18:49 23 Jun 21
Our AC went out Friday evening. Called AC Contractors and was able to get an appointment on Saturday. Jud, the technician, came out and explained in detail what the issue was and what needed to be done. He seemed very knowledgeable about what he was doing. AC was fixed..... I would recommend AC Contractors to everyone for their AC troubles.
Kirk Whitis
20:29 11 May 21
From the time Kayla answered the phone, to the time Oscar left my place, I received top-shelf customer service with the fastest response time I could have asked for. The problem was quickly diagnosed and repaired with professional service and a smile, despite the inclement weather outside.
Lou Karen
22:52 28 Apr 21
Jud was our technician. He was pleasant and answered our questions. He was calm in the presence of our pups. We are pleased with the maintenance service.
Brayton
16:54 23 Mar 21
A/C contractors installed a new furnace hvac and condenser and everything has been working great. Also, they have followed up with free maintenance and tuning. Jud came out and was very professional and handled business and made recommendations.
Ashlee Hart
03:00 14 Mar 21
Very informative, friendly and affordable service. I will definitely use them for future maintenance needs.
Amber Lewis
19:37 12 Jan 21
Wonderful service and has proven to be worth every penny! Highly professional and friendly technicians, Jud is awesome!
Staci Zurn
19:27 11 Jan 21
Due to the snow and several power outages we woke up to the heater not blowing hot air. I called in and within an hour I had a technician at my door. My technician, Jud, looked everything over, explained what had happened and had us up and running in no time! He was very professional, informative and just a really nice guy. We are extremely satisfied with the company! 😊
Kirk C
02:55 08 Jan 21
We’ve been very impressed with the service from this company. They always go above and beyond to make sure everything is taken care of and working properly.
Beverly Whitehead
16:10 24 Dec 20
Jud is the professional you want to have working on one of the most valuable pieces of equipment in your home . He explained everything so I understood. We have been with AC Contractor for 12 years and never had a problem.
J David Johnston
00:35 16 Dec 20
The team at AC Contractors has provided me excellent service for a long time. This week, they replaced a storm-blown cap that shut down the outside unit, and tweaked the inside unit for emergency heat. Other times, they have provided counseling (did you replace your air filter?) to get me going again.I like my air just right!
Carrie Johnson
22:00 04 Dec 20
I first met with Logan regarding the remodel I was planning for my Kilgore home. He was extremely professional, friendly and helpful. He did a walk through, listened to my concerns, and explained the heating/cooling needs of a house this size and structure. Communication between us was great from that day and until the day my home was ready for the actual installation. Jessie and H. were the installation team who came out and they arrived right on time. These guys were awesome and finished in just a few hours. They had to remove the old gas system and install the all new electric heat pump system. They were professional, friendly, courteous, efficient, knowledgeable and helpful. I am very pleased and happy with this experience and will continue to use this company for all my heat and air needs. UPDATE - Dec 2020- Over a year later and I'm still very pleased with the people and services of AC Contractors. Highly recommend this company.
Sanford Valentine
17:16 12 Nov 20
Our A/C Contractor service tech performed preventive maintenance. He was very thorough and skilled in the task he performed. Additionally, he was thoughtful, pleasant and observed covid-19 preventive measures. All in all, "Jud" is the type of professional one expects when services are performed.Thank you,S. C. Valentine
Justin Edwards
00:00 31 Oct 20
Fantastic! Is all I can say. Will absolutely utilize again. Thank you so much Jud for your services.
Ellen Curtis
22:10 16 Oct 20
Always come to do my summer and winter service on time. Appreciate all the reminders. Andrew, the Technician, shared a lot of good info during the winter service today! Very respectful and don't leave a mess. Highly recommend!
Kymberleigh Wall
00:05 07 Oct 20
I had the $19.95 diagnostic service special they're running right now. My downstairs unit just wasn't cooling like it should & my electric bill was outrageous every month. I was scared I had a leak. I didn't, but my technician, Oscar found that I was low on freon. Very nice & informative every step of the way.
Tobina Parker
20:01 30 Aug 20
Joe was amazing and courteous. He serviced our unit inside and out and then he cleaned it thoroughly. His legs were literally hanging out of the unit! These guys are the best! Did I mention it was Sunday Am.
Diana Dunn
16:49 28 Aug 20
A/C contractors, especially technician Andrew, has been very helpful in my particular situation. Another company had quoted a much higher price to fix my issue. I decided to give A/C contractors a shot before going with the other company & am so glad that I did!
Robin Ebersole Hogue
02:58 22 Aug 20
Came home on Fri night in August to AC not working. I was told a tech would be there between 7-9pm. Jud Mercier showed up a bit after 7. He was polite and understanding! He was quick to find the issue and explained everything to me. He also set me up in the Club program! I could not be more pleased with the service and price. They will be my all time go to and referral. Now to enjoy the AC on this August night! Thanks Jud!
Nubya Buiz
21:02 21 Aug 20
Thank GOD for Travis at AC Contractors! He gave me honest quick feedback and saved me money!! He found a potential fire hazard that could have cost me and my family more in the long run! I will continue to use these guys simply because they are so honest and keep my family safe! Thank you guys so much!
Candice Fouse
22:54 10 Aug 20
Jud did a great and timely job fixing our AC in this crazy summer. He let us know of several other options that we had to help keep this from happening. Great service!
robert gaddis
20:01 01 Aug 20
We have been a member of their club plan for several years. They stand behind this product. Our AC unit quit working in the middle of the night. I called at 8:00, they were there at 9:00 and they got it fixed. Technician Travis Moseley is a jewel. Courteous, friendly, and communicates well ! I just gave them a code to get in and came home to a cool house. He texted me when he was finished. You need to sign up !
Lori Swanner
16:42 23 Jul 20
We called A/C Contractors after 5, Monday evening and told them hour A/C was making a loud noise. Not expecting them to come that day since it was late and we live 25 miles from Longview they asked if they could come between 8 - 10. We said that would be great. Shortly later they called and asked if they could come earlier. Joe arrived at 6:30. He checked everything out an said it was our compressor but it was just barely under warranty that was installed by another company. We could not locate our invoice so Joe contacted the manufacturer and saved us a lot of money by taking care of the warranty for us. Joe was very friendly and helpful to us. After he completed his installation he stayed and made sure everything was working properly. We liked Joe so much we signed up for their maintenance program and will use Joe for now on. Thank you so much
Jeff Vines
00:20 19 Jul 20
These guys are amazing. They came within a few hours of me calling ,the tech was very friendly and professional and the bill was cheaper than the estimate I was given over the phone. These guys have definitely earned my business.
Matthew Waters
21:33 10 Jul 20
Chris stopped by on an emergency call. Not only did he get here quickly he diagnosed and fixed are problem quickly. Not pushy, very polite, and very knowledgeable! Like any smart consumer I googled the issues I was having and the avg cost to repair. Chris and AC contractors checked exactly what they were supposed to, in the order they should check it in and gave us a competitive price. I will use again and would definitely recommend them. THANK YOU!
Philip Thornton
05:04 09 Jul 20
A technician (Jud) was at my house 40 minutes after I called to report the issue. He took care of the issue and was extremely helpful in explaining everything he was doing. He also suggested items I could do myself to improve my AC performance. Super nice guy. Highly recommend calling them if you have an issue.
Tiffany Egbe
03:35 03 Jul 20
Andrew was terrific. He showed up on the same day we called and came at 9pm that night. He diagnosed and fixed the problem on the spot. Some of these guys will do a look - see, charge you a diagnostic fee upfront, but send someone else to actually fix the problem in a day or two. Let’s face it, Texas summers are hot and you can’t afford to be without ac. Andrew fixed the problem right away even though it was late. These guys are responsive, efficient, time conscious, and have fair pricing. We will use them again and request Andrew.
Linda Jones
19:24 02 Jul 20
This was our first time to use AC Contractors and it definitely won't be our last. Became a club member because we were very impressed with the company and their technician, Barry, that found our AC problem and was able to get it back up and running promptly. We are going to be very pleased with using them from this point on! Thank you AC Contractors and Barry for exceptional service!!
susan arledge
14:37 26 Jun 20
I called late in the afternoon and they dispatched Jud out within 2 hours. He fixed us up and we had cold air again. He’s very knowledgeable and explained our issue completely. Professional and courteous.
Craig Miller
19:11 24 Jun 20
Called with an issue they got me in quick and the technician (Joe) was outstanding. Fixed several issues for us and now all rooms are cooling as they should. Thanks Joe! Due to this great response we will be using A/C Contractors for our AC needs in the future.
D3 content
01:15 11 Jun 20
Jud came out to the house and I was honored to have someone of his stature. He informed me he served in the US army, and now he came home and is serving his community by keeping everyone cool in the summer and warm in the winter. The true epidimy of a hero. He was extremely professional, and he never gave up on fixing our AC. Myrtle was very helpful to me in getting our appointment set up and recommended me for the club, she helped save me a bunch of money, how thoughtful of them! I will definitely be using AC contractors from here on out and I recommend them as a premium service to everyone in the community
Dennis Phillips
20:58 01 Jun 20
I have a service contract with AC Contractors. They are always on time and professional. Jud came out today for regular maintenance. He found some issues. Took pics of the issues to show me and took time to explain the repairs that needed to be done. Jud is very professional and does good quality work. Very much appreciated. It’s hard to find good costumer service with some companies. You can find it with AC Contractors and repairmen like Jud.
melissa morton
21:38 22 May 20
I have used AC Contractors for years for both maintenance and technical work. They have always been timely, accurate and professional. My service today was exceptional and honest. Steve has great charisma and a helpful demeanor. He explained everything in terms that I could understand and was able to break the hard news that my ‘80s model unit is on its last leg and set up an appointment for a consult for a replacement unit the next business day. He respected my home and left everything tidy upon departure. I appreciate the dedication they have to helping me maintain my home and protect its value.
R Young
21:12 22 May 20
Jud was very friendly and professional. He completed our service timely and ensured we did not have any questions before he left. I would highly recommend this company.
A Google User
13:40 19 May 20
We had our annual inspection and maintenance for our HVAC today. the technician, Joe, was very personable and professional. He took the time to answer any questions my wife and I had, and did so with clarity. In addition, he made a few suggestions about safeguarding our system...which made sense, so we invested a little bit of money to enhance electrical spike protection. Thank you Joe and A/C Contractors. We appreciate the entire team. Mark & Vickie in Longview Texas
Sherron Van Camp
18:21 06 May 20
Just came to our home today and did a thorough inspection of our unit and answered all questions that I had. He worked at a great pace and was very friendly and knowledgeable!
kelly flint
17:17 06 May 20
Andrew provided excellent customer service. He explained the service that he performed and provided me with options to extend the life of my 13 year old unit. AC Contractors has always provide excellent customer service. Their technicians have always been professional and provide fabulous service.
cathy lunsford
02:10 05 May 20
Steve came out with very short notice to check my ac unit. He checked it throughly and answered all my questions to put my mind at ease with my concerns of what was going on with my AC. I highly recommend A/C contractors and Steve deserves a 10* review! Thanks again Steve!
Kirk Coleman
21:48 16 Mar 20
Jud was my technician and he's very professional, very punctual, and responded to my needs very well. It remains to be seen how well the air conditioner and everything he did works. I expect it to work very well. I appreciate his work ethics. He seems to really care about the quality of his work for sure. Thank you.
Monika Henry
16:31 13 Mar 20
The technician Jud Mercier was very professional and extremely helpful. He performed the necessary maintenance and gave us lots of little tips. We asked for a programmable thermostat. He explained the different options available so we could make an informed decision. We have used A/C contractors for many years and have always been very satisfied with the service.
Jeff Seal
00:54 12 Mar 20
Judd arrived and was very professional and courteous. He got right on the issue and after about 30 minutes checking, diagnosed the problem as the Nest thermostat. Unfortunately, I called Nest "support" and spent 2 hours on the phone with them. Judd waited patiently for an hour and 40 minutes and we ran test after test and resets per Nest requests to no avail. I finally told Judd to go home. It was almost 7 pm. AC Contractors has always done us a good job and has good technicians. Judd exemplifies the quality of techs they have. PS: I finally got them to replace the Nest thermostat...I think.
Bruce Wayne
00:37 07 Feb 20
I had the pleasure of meeting Travis, he was very thorough with the bi-annual check on my heating system. He explained everything he had done, and made sure the system was operating efficiently and safely. Extremely good bedside manner and well spoken. Highly recommend A/C Contractors for any A/C or heating services!
George Laszlo
21:05 04 Feb 20
Was fortunate to get Andrew on a call. He was able to help me and guide me through what was going on. I had many questions for Andrew, as I'm a curious person. I was surprised how knowledgeable he is. Luckily for me he was able to break down the processes and elaborate clearly what was wrong with my unit in easy to understand ways. He made purchase suggestions, and explained the me their benefits, some of which I declined, but he really didn't push more purchases on me in any way. I think we can all appreciate that. Our unit is working great now and I will call again if I have anymore issues or questions.
Crystal Frank
02:18 14 Jan 20
A/C contractors has been servicing our unit for nearly 8 years now and they have always provided excellent and timely service with exceptional customer service. Levi was our most recent technician. He took the time to explain to me the importance of proper placement of our carbon monoxide detectors and answered all questions I had pertaining to our fireplace. He continued to provide the superior service that A/C Contractors is known for.
Gail Jackson
18:29 31 Dec 19
The technician, Jud, was the most efficient and helpful one we've had. The others have been good but he went further with his thoroughness. He was very thorough and checked things that had not been done before. I'm very happy with his visit.
Penny Reid Scott
15:56 31 Dec 19
One of the nicest and most respectable one I have had. I must say I loved the entire crew. The office included. I'm a 10 year customer and y'all are the bomb!!!!!!! I like Jud to service my ac unit. Yall should do a commercial or more P.R. You're really that good!!!
Tanner Barr
23:39 23 Dec 19
AC contractors has been outstanding. Last year, they installed a new furnace for me, and I got on their bi-annually maintenance program. I’ve been lucky to get Jud on 2 of those occasions. He is very knowledgeable, nice, and has always done a GREAT job for me. He always takes time to explain problems he’s found and answer any questions I’ve had!
Mark Gillin
16:43 12 Dec 19
We had our annual inspection and maintenance for our HVAC today. the technician, Joe, was very personable and professional. He took the time to answer any questions my wife and I had, and did so with clarity. In addition, he made a few suggestions about safeguarding our system...which made sense, so we invested a little bit of money to enhance electrical spike protection. Thank you Joe and A/C Contractors. We appreciate the entire team. Mark & Vickie in Longview Texas
Shawn Warden
23:09 04 Dec 19
They are a great company to work with. Andrew came out last check up and did a good job of explaining what he found. Myrtle help us get a new unit and was knowledgeable. Pleased with all services.
charlotte hammers
17:12 04 Dec 19
I am very pleased with the service of A/C contractors. Andrew Roberts was our service technician and I feel he was very professional and personable and made sure all was working properly before leaving. I definitely recommend their service and professionalism for your home or business. Thank you Robert
Sheryl Gajewsky
04:05 08 Nov 19
February 2020 --- Just had a spring maintenance with Jud. All checks out great. He is really through on checking our unit and keeping us running efficiently!! Thanks again Jud!!November 2019 -- Jud came to our home today to do a winter maintenance on our A/C. He did a really through job on the inspection, he answered all of our questions and was very informative about other services that we should be considering in the near future. We highly recommend A/C Contractors for any services on your AC/Heat unit. Thank you Jud !!
Marc Surles
04:25 07 Nov 19
Jud was very professional, friendly and knowledgable. He came by for a routine seasonal check and found wiring that was burnt and not up to the standards of modern units. Basically we need a new ac/heating system. Jud to the time to set an appointment for next week to have a salesperson come out so we can look into our options. Thanks Jud for all your help.
Brie LaGrone
00:27 23 Oct 19
Randi and Myrtle are amazing. They have helped my uncle so much! Thank you for the spectacular service. Levi was also awesome! We highly recommend them!
salem novak
16:34 17 Oct 19
I've been very happy with A/C contractors. I had my new unit installed in 2018 and opted for the Comfort Club Membership. They have always taken great care of us. Jud came by today for regular check on the unit and was wonderful. I will continue to use them in the future and highly recommend them!
MrSmith79 None
04:45 28 Sep 19
Levi was very professional and courteous during the service call to my home. He took the time to explain all my options on my immediate needs,and also informed me of what i might need to keep a close eye on. Would highly recommend using these guys,they know their stuff,and do a hell of a job!! Great service,and reasonable price is a win/win in my book.
